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"81%
of our patients reported that their Overall Services were excellent". |
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Each year, LCA's parent organization sends out over one thousand
satisfaction surveys by mail to patients who are selected at random.
We ask our patients to rate our response times, clinical care, compassion,
and overall satisfaction with the services we provided to them. Over
400 patients returned surveys this year and this is how they rated us:
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Overall services: |
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Excellent |
81.4% |
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Good |
18.1% |
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Fair |
0.5% |
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Poor |
0.0% |
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Timely Response: |
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Yes |
98.7% |
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No |
1.3% |
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Medical Care: |
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Very Satisfied |
81.9% |
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Satisfied |
17.6% |
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Dissatisfied: |
0.5% |
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Compassionate Care: |
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Very Satisfied |
83.2% |
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Satisfied |
17.6% |
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Dissatisfied |
0.0% |
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Condition of Equipment: |
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Very Satisfied |
80.6% |
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Satisfied |
19.4% |
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Dissatisfied |
0.8% |
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