News and Information for the community served by Lenawee Community Ambulance

News and Information  


LENAWEE COMMUNITY AMBULANCE

April 30, 2003

A Nonprofit Community Service
LCA 2002 Patient Satisfaction Scores Hit All-Time High

 

 

"81% of our patients reported that their Overall Services were excellent".

Each year, LCA's parent organization sends out over one thousand satisfaction surveys by mail to patients who are selected at random.  We ask our patients to rate our response times, clinical care, compassion, and overall satisfaction with the services we provided to them.  Over 400 patients returned surveys this year and this is how they rated us:

 

Overall services:

 

 

 

Excellent

81.4%

 

 

Good

18.1%

 

 

Fair

0.5%

 

 

Poor

0.0%

 

 

 

 

 

Timely Response:

 

 

 

Yes

98.7%

 

 

No

1.3%

 

 

 

 

 

Medical Care:

 

 

 

Very Satisfied

81.9%

 

 

Satisfied

17.6%

 

 

Dissatisfied:

0.5%

 

 

 

 

 

Compassionate Care:

 

 

 

Very Satisfied

83.2%

 

 

Satisfied

17.6%

 

 

Dissatisfied

0.0%

 

 

 

 

 

Condition of Equipment:

 

 

 

Very Satisfied

80.6%

 

 

Satisfied

19.4%

 

 

Dissatisfied

0.8%

 

 

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